A group’s emotional intelligence requires the same competencies as an individual’s: self-awareness, self-management, social awareness and social or relationship management. These competencies continue to be researched extensively by the Hay Group. These are the core dimensions measured by the Emotional Competencies Inventory, a 360 degree survey of emotional intelligence.
How the emotional competencies show up on a team level is a bit different. These competencies relate both to the individuals and to the group as a whole. Groups have their moods and needs and they act collectively. They often feel collectively, because emotions are contagious. Raising the level of awareness of these core competencies is part of the work of a coach.
One technique for raising awareness is to have team members rate the team on a scale of 1 to 10 on each cluster. Then they rate the team on where they should be in order to maximize team effectiveness. They then rate themselves individually, and select one or two behaviors they can commit to improving. They commit publicly to the team, and ask for regular feedback on their progress. Using a trained coach to facilitate the process is recommended.
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